Refund policy

Last updated: 22 September 2026

Every Printmydream item is printed on demand, just for you. Because we cannot restock returned items, please check the size guide before ordering. Here is how returns work.

1. Printing defect, damaged or wrong item

If your item arrives with a printing defect, is damaged in transit, or is not what you ordered, email support@printmydream.store within 30 days of delivery with:

your order number,
a short description of the problem,
clear photos of the item and the issue (and of the parcel if it was damaged).

Once confirmed, we send you a free reprint or a full refund. You do not need to send the item back unless we ask you to.

2. Changed your mind? (14-day right of withdrawal)

If you are a consumer in the EU, you can withdraw from your purchase within 14 days of receiving your order, without giving a reason:

Let us know by email at support@printmydream.store with your order number, within 14 days of delivery.
Send the items back within 14 days after telling us, to the return address we give you.
Items must be unworn, unwashed and in their original condition.
Return shipping is at your expense.
We refund the item price and the standard shipping cost within 14 days of receiving the items back, using your original payment method.

Wrong size? The fastest option is to return the item under this right and place a new order in the right size.

3. What we cannot accept

Items that have been worn, washed or damaged after delivery.
Wear and tear, or damage caused by not following the care instructions (cold wash, inside out, no ironing on the print).
Slight variations in colour or print position compared with the on-screen mockups, which are normal for printed-on-demand products.
Defect claims made more than 30 days after delivery.
Parcels returned to us because of an incorrect or incomplete address given at checkout (we can reship at your expense).

4. Lost parcels

If your tracking has not moved for 10 business days, or your parcel has not arrived 30 days after the estimated delivery date, contact us and we will open an investigation with the carrier, then reship or refund.