Shipping policy

Last updated: 28 September 2026

Every Printmydream item is printed on demand, just for you, by our production partners. Your order goes through two steps: production, then delivery.

1. Where your order is made

  • T-shirts are printed in the European Union (Czech Republic).
  • Mugs are printed in the United Kingdom.

2. Production time

Your item is usually printed and checked within 2–5 business days after your order is confirmed.

3. Estimated delivery time (after production)

T-shirts

  • Germany, Czech Republic: 1–2 business days
  • France, Spain, Italy, Belgium, Netherlands, Austria, Portugal, Poland and most other EU countries: 5–8 business days
  • Denmark, Sweden, Finland, Baltic states, Switzerland, Norway, Iceland: 5–15 business days
  • United Kingdom, Ireland: 5–15 business days
  • United States, Canada: 5–15 business days
  • Rest of the world: 10–30 business days

Mugs

  • United Kingdom: 2–3 business days
  • European Union and rest of Europe: 5–15 business days
  • United States and rest of the world: 10–30 business days

These are estimates from our carriers. Busy periods (Black Friday, Christmas) can add a few days — we show order-by dates for the holidays on our site.

4. Shipping costs

Shipping costs depend on your destination and the number of items, and are shown at checkout before you pay.

5. Tracking

As soon as your order ships, you receive an email with a tracking link.

6. Orders with several items

T-shirts and mugs are made in different places, so an order containing both arrives in separate parcels. You only pay the shipping shown at checkout.

7. Customs

T-shirts delivered within the EU are produced and shipped inside the EU: no customs fees. Mugs ship from the United Kingdom; if a carrier ever asks you to pay import charges on a delivery within the EU, please contact us before paying.

8. Lost or damaged parcels

If your parcel is lost, arrives damaged or has a printing defect, email support@printmydream.store within 30 days of delivery (or of the estimated delivery date for a lost parcel) with your order number and a photo. We will send a free reprint or a refund — see our Refund policy.